John Manley

John Manley is an accomplished professional with extensive experience in escalation management and customer success engineering. Currently serving as the Director of Critical Accounts at Trend Micro since June 2022, John leads a dedicated team focused on providing high-level escalation management services to enterprise customers. Previously, John spent over 25 years at Dell Technologies, where roles included Global Senior Manager of Escalation Management and EMEA Senior Manager of Escalation Management, demonstrating strong leadership and team coordination across global operations. John holds an Honours Degree in Laser and Optical Physics from Liverpool John Moores University and a Diploma of Education in Criminology from City Colleges.