Lidia Pisu

Lidia Pisu has extensive experience in technical support and customer success, currently serving as a Customer Success Manager at Trend Micro since November 2012, where responsibilities include managing Premium Support relationships, troubleshooting product issues, and mentoring new hires. Previously, Lidia held various engineering roles at Trend Micro, contributing to malware case handling and customer education. Prior to Trend Micro, Lidia worked as a Customer Service Representative at Blizzard Entertainment, a Help Desk IT Agent at Siemens, and a Web Master/Marketing professional at Preca Brummel S.P.A. Early career included graphic and multimedia design roles. Lidia holds a diploma in Business and Data Processing Management and has specialized training in web graphic design.