Roberto Helering is an experienced Customer Service Manager at Trend Micro since January 2023, with a robust background in service management and technical support. Previously, Roberto held the position of Service Manager at Nixu Corporation from June 2017 to January 2023 and served as Service Manager and Senior Technical Support Engineer at Expert Solution Support Center from December 2008 to June 2017. Earlier in the career, Roberto worked as a Technical Support Engineer at Novell, providing 2nd and 3rd level support, and as a Primary Support Engineer, delivering consulting services for large companies in the energy and banking sectors. Roberto's expertise includes network administration and IT management, gained through roles spanning from Network/Storage Administrator at Actionline de Argentina S.A. to Junior Consultant at Netway. Roberto holds a degree in Ingenieria en Sistemas from Universidad Tecnológica Nacional, completed in 2005.
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