Sam Long is an experienced Technical Support Engineer at Trend Micro, providing premium support for Apex One and Vision One products since January 2022, demonstrating strong analytical and troubleshooting skills alongside proficiency in Python and PowerShell for task automation. Previously, Sam served as a System Administrator in the Irish Naval Service from October 2015 to February 2022, specializing in system administration, network management, and IT infrastructure optimization. Academic qualifications include a Master of Science in Forensic Computing & Cyber-crime Investigation from University College Dublin, a Bachelor's degree in Information Technology from Munster Technological University, and an ongoing Postgraduate Certificate in Leadership and Change at Chevron College.
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