Shawnan Roelse

Shawnan Roelse is a seasoned technology professional with extensive experience in network operations and customer support. Currently serving as a Principal DevOps Platform Engineer at Trend Micro since May 2018, Shawnan has held various roles including Principal Customer Support Engineer and Senior Customer Support Engineer. Previous positions include Network Operation Center Engineer at Baylor Health Care System, where network systems were monitored to support remote workers, and at Hewlett-Packard, where first-level support was provided for a converged network for major financial institutions. Early career roles include IT Support Consultant at Roelse Consulting and various technician positions, demonstrating a strong capability in problem identification and resolution. Shawnan holds a Bachelor of Fine Arts from the University of North Texas and an Associate's degree in General Studies.