Tom Wassmann

Senior Customer Service Manager

Tom Wassmann is an experienced Senior Customer Service Manager at Trend Micro since August 2018, where Tom also serves as the German Ambassador for the Internet Safety for Kids and Families Program. In addition to this role, Wassmann is a Customer Service Manager and Lecturer for IT-Security Online at Berlin University of Applied Sciences Berlin (BHT) since April 2024. As a consultant at knowledge.technology since November 2016, Wassmann specializes in providing holistic consulting services for high-level individuals and small to medium nonprofits and businesses. Prior to these roles, Wassmann held various positions at the German Marshall Fund of the United States from October 2006 to August 2018, overseeing IT operations and security infrastructure. Wassmann began career as an After Sales Manager at Viadis GmbH, managing client relations and supporting product documentation. Wassmann holds a B.Sc. in Applied Computer Sciences from Berlin University of Applied Sciences Berlin (BHT) and studied at Technische Universität Berlin.

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