Troy Smith

Troy Smith has extensive experience in customer service and operations management within the technology sector. Currently serving as Customer Service Manager of Premium Support at Trend Micro since January 2015, Troy has previously held key roles such as Operations Manager for the Managed Services Division at Flair Data Systems, where responsibilities included overseeing the Network Operation Center and ensuring compliance with service level agreements. Earlier experience includes serving as a Critical Store Manager and Lead Technician at Blockbuster, supporting help desk technicians and managing vendor relations, as well as positions as CTAC Engineer and Lead Test Technician at Alcatel. Troy holds a degree in Computer and Networking Systems from Collin College, earned between 1996 and 1999.