John Pew is a CX strategy and innovation professional who serves on TREW Gear's Board of Directors. They co-founded TREW Gear from 2008 to 2015. From 2018 to 2024, they worked at BCG X as Strategic Designer, Venture GM, Product Strategy, and Workshop Design & Facilitation. They also held roles at BCG Digital Ventures from 2021 to 2024 as Lead Strategic Designer, Strategic Designer, and Senior Strategic Designer, and in 2025 served as Head of CX for Business Banking and Payments and as VP of Business Banking Customer Segment Strategy at U.S. Bank in Los Angeles. Their education includes a Bachelor's degree in Chinese Language and Literature from Hamilton College (2004–2008), a Master of Design from IIT Institute of Design (2015–2018), and an MBA from IIT Stuart School of Business (2015–2020).
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