Jack Layton is a Global Service Lead with a strong background in service delivery management and customer relations, currently leading at TRG, UK. They have successfully progressed from Service Operations to Head of Managed & Support Services over a decade, demonstrating expertise in ITIL practices, Scrum, and PRINCE2 methodologies. Jack has implemented strategic improvements enhancing service efficiency and staff retention across multiple organizations, including Jigsaw24 and Ladbrokes. Their commitment to exceptional customer service and continual learning has resulted in significant achievements in client engagement and departmental leadership.
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