The Restaurant Group
Gavin O'Neill is a seasoned operations and guest experience professional with extensive experience in the hospitality sector. Currently serving as the Senior Operations and Guest Experience Manager at The Restaurant Group plc since April 2022, Gavin oversees operations across 73 sites and maintains effective communication with the operations team and executive leadership. Previously, as Enterprise Manager at Black Country Living Museum, and in various roles at Carluccio's, Gavin significantly enhanced business efficiency and labour productivity while conducting site visits, health and safety audits, and managing key performance indicators. Gavin also held multiple managerial positions at PizzaExpress, contributing to team leadership and operational success. Educational qualifications include studies at the Dublin Institute of Technology and Newbridge College in Newbridge, Co. Kildare.
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