Jerwin Javel is an accomplished professional with extensive experience in customer success and account management. Currently serving as an Account Manager for Customer Growth at Tricentis since July 2025, Jerwin previously held the role of Technical Account Manager at NiCE from January 2024 to June 2025. Between January 2022 and December 2023, Jerwin worked as a Customer Success Manager at Resonate CX. Prior experience includes serving as a Sr. Customer Success/Project Manager at Stefanini North America and APAC from September 2018 to January 2022, and as Project Lead at MyDocNow from October 2017 to August 2018. Earlier in the career, Jerwin gained varied experience at Convergys from May 2010 to August 2017, where roles included Team Lead, Client Services Coordinator, Product Trainer, and Sales and Service Specialist. Jerwin holds a Bachelor's degree in Social Sciences from the University of the Philippines, obtained between 2006 and 2010.
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