Ian Wainaina has extensive experience in customer support and technical writing, currently serving as the Global Customer Support Team Lead at Tiko since July 2019, after holding positions as an Application Support Specialist and Customer Support Administrator. Previously, Ian worked as a Technical Writer and Corporate Social Media Blogger for the Writers Association from January 2016 to August 2019, and as a Data Transcriptionist at PARKER CORPORATION LP during the same timeframe. Additional experience includes roles as a Helpdesk Administrator at NGenX Limited, IT Support Engineer at Efficaxx Support Consultants, and IT Support Intern at Munshiram International Business Machines Ltd. Ian holds a Bachelor's Degree in Information Technology from Jomo Kenyatta University of Agriculture and Technology (JKUAT).
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