Sandra Rivera is a professional in customer service with extensive experience leading customer service teams and enhancing performance through motivation, continuous training, and a strong service culture. With a background in database design and management using Microsoft SQL Server and Oracle, Sandra has implemented strategies that optimize processes and improve customer satisfaction indicators. Currently, Sandra serves as a Service Manager at PrimeStone, where they continue to leverage their skills in leadership, decision-making, and problem-solving using technology. Additionally, Sandra holds several academic qualifications, including a specialization in computer management and a diploma in business intelligence.
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