Ahmed Helmi is an experienced technical support professional currently working as an IS HelpDesk technician at Trimble Inc. since November 2020, focusing on managing incoming calls and tickets with expertise in Active Directory and Office 365 administration. Prior to this role, Ahmed served as a Technical Support Associate at Sutherland, assisting McAfee customers with technical issues and software installations, as well as an Associate addressing customer inquiries for Amazon. Ahmed holds a Bachelor of Engineering in Computer Science from Dhaanish Ahmed College of Engineering, completed in 2018, and has a background in intermediate studies in MPC from Narayana Junior College, Kadiri.
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