Rob Menz is an accomplished Senior Customer Services Manager at Trimble Inc., leading five teams across four construction software suites while implementing change management strategies and enhancing training processes. With a proven track record of increasing customer satisfaction, exemplified by elevating the NPS score from 66 to 79, Rob has also developed an e-learning program to foster customer success. Previously, Rob served as Product Support Manager at Integra Connect, where the introduction of Salesforce Service Cloud significantly improved customer engagement and reduced labor costs. Prior roles include Client Services Manager at EMS Technology Solutions, overseeing key accounts and spearheading innovative tracking solutions, and various management positions at BlueLine Rental, enhancing software conversion courses and field support initiatives. Rob holds a Bachelor's degree in Business Administration from Shorter University.
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