Susan Lorrain PhD is an experienced professional in customer success and technical support, currently serving as a Customer Success Manager at Platform Science since February 2025 and at Trimble Inc. since September 2009. With a strong background that includes managing enterprise customers with significant annual recurring revenue, building customer relationships, and implementing training programs across various roles, Susan has contributed to organizational improvements and product management. Previous positions include roles as a Business Analyst, Team Trainer, and Technical Support Specialist, showcasing a robust skill set in both customer service and technical support. Susan holds a Ph.D. in Psychology with an emphasis on Industrial and Organizational Psychology, as well as a Master of Science in the same field and a Bachelor of Science in Biochemistry.
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