Benjamin Ward

Benjamin Ward has extensive experience in customer relations and technical advisory roles within the railway industry. Currently serving as a Technical Advisor and Customer Relations Executive at Trinity Claims since April 2019, Benjamin also holds the position of Customer Relations Executive at GTR since March 2017, working in a busy escalation team. Previously, Benjamin worked at Southeastern Railway from 2012 to 2017 in various capacities, including Press Office & Public Affairs Executive and Customer Relations Team Leader, where responsibilities included managing media relations, drafting communications, and leading a customer relations team. Earlier experience includes customer service roles at The Listening Company/Serco from 2008 to 2012, handling inquiries and correspondence for Southeastern Trains, Southern Trains, and Gatwick Express. Benjamin's educational background includes AS and A-Levels in Business Studies (Double Award) and Photography from Hugh Christie Technology College.