Aline Sousa

Aline Sousa started their work experience in 2013 as an Agente de Atendimento ao Cliente at CTIS Tecnologia, where they handled authorization matters and provided information about medical assistance for Petrobras. Aline also generated passwords for urgent and elective medical care and located clinics, hospitals, and pharmacies in the network. Aline then joined NVH - Nova Visão Humana Serviços in 2018 as an Operador de telemarketing ativo, where they made outbound calls to inform customers about address changes, promotions, and events. Additionally, they updated customer records and conducted satisfaction surveys. In the same year, Aline worked as a Vendedor at Ri Happy until 2019. Most recently, since 2019, they have been associated with Trinks.com, initially serving as an Estagiária de Customer Success and later promoted to the role of Customer Success Specialist.

Aline Sousa attended Unicarioca from 2015 to 2020, earning a Bachelor's degree in Publicidade e Propaganda. In addition to their formal education, they have obtained several certifications in various design and user experience (UX) related courses. Aline completed multiple courses through Alura, including "Design emocional: tornando um produto amável," "UX Research: avaliação heurística," "Design Thinking: viabilizando soluções," "Figma: conhecendo componentes da interface," "Figma: trabalhando na construção de um Design System," "Formação UX Design," "Teste de usabilidade parte 1: seu produto é fácil de usar?," "Teste de usabilidade parte 2: mensurando e entregando resultados," "Figma: componentes da interface," "Figma: design visual de um site mobile," "UX Produto: monitore, mensure e teste o seu projeto," "UX Strategy: divergindo e afunilando ideias," "UX Usability: facilite a vida do seu usuário no mobile," and "UX: entenda a experiência de usuário." Additionally, they completed a bootcamp on Customer Success through How Bootcamps and courses on "Interação Humano - Computador e UX Design" and "Introdução à Psicologia Cognitiva Aplicada ao UX Design" through Udemy. Aline's educational journey also includes a bootcamp in UX Design through How Bootcamps and a course on "UX Design de A à Z: tudo sobre a experiência do usuário" from Udemy. Aline obtained a certification in Copywriting from Rock Content in April 2020.