Trintech
Monica Pan is an experienced professional in support operations and training, currently serving as Support Operations Manager at Trintech since June 2023. Prior to this role, Monica spent over eleven years at Thomson Reuters in various capacities, including Senior Learning Consultant II, where responsibilities encompassed maintaining training content, facilitating onboarding across multiple regions, and enhancing the learning experience using data analysis. As Sr. Support Effectiveness Specialist, Monica led training initiatives for Corporates Support teams and collaborated with cross-functional teams to improve customer communication. Monica also contributed to product marketing as a Product Marketing Specialist and managed content deployment strategies. Educational qualifications include a Bachelor of Business Administration in Finance from the University of North Texas.