Susie McInnish

Susie McInnish is a seasoned professional with extensive experience in support and consultancy roles. Currently serving as a Senior Professional Services Consultant at Trintech since March 2006, Susie manages a team of 11 support engineers, overseeing 24/7 assistance for over 1,400 large enterprise customers in North America, with a strong focus on developing KPIs and enhancing customer experience through programs like the Quality Touchpoint Improvement Program. Previous roles at Trintech include Manager of Dataflow Operations and Customer Health Manager, where Susie established new support processes, improved automation, and successfully transitioned business lines to achieve key certifications. Prior to Trintech, Susie held a System Administrator position at Accor, specializing in fixed assets and reconciliation systems, where contributions included enhancing software efficiency and providing comprehensive user training.