Luke McFadden is a seasoned professional with extensive experience in customer operations and process analysis. Currently employed at Triodos Bank since February 2015, Luke has held multiple roles including Process Analyst, Financial Security Co-ordinator, and Customer Operations, focusing on business account applications, compliance with regulations, and team process improvement. Previously, Luke worked at Surrey Police from January 2009 to December 2013 as a Contact Centre Agent, handling emergency calls and training new staff. Earlier roles include Contracts Administrator at Atkins, Front of House Supervisor at Felicini, and various positions at Nandos. Luke holds a BA in Philosophy and Psychology from The University of Sheffield.
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