Thomas Kessens

Thomas Kessens is an experienced professional in customer service management and team leadership, currently serving as Teamleider Zakelijk Klantcontact at Triodos Bank since June 2022. Prior to this, Thomas held the position of Customer Service Manager at Sensi Seeds BV from August 2016 to April 2020, where responsibilities included coaching a team, establishing mission and vision statements, and implementing a new ticketing system. Between July 2014 and July 2016, Thomas was a Senior Team Manager at Budget Energie, leading multiple teams, designing vision documents and annual plans, and optimizing reporting and forecasting. Earlier experience includes serving as Team Manager at Nuon, where Thomas improved customer journey efficiency and established training programs, and as Supervisor of the DSL team at Demon Internet, focusing on quality and productivity enhancements. Educational background includes studies at Amsterdam University of Applied Sciences and Vrije Universiteit Amsterdam, with ongoing professional development through Phoenix Opleidingen since August 2021.