Vanessa Testa is an experienced professional in customer service and team management, currently serving as a Team Lead and Culture Specialist at Trip.com since July 2021. Prior to this, Vanessa held the position of Customer Service Representative at Sky for a brief period in 2021. Vanessa's extensive background includes serving as a Team Manager at Sainsbury's Bank from June 2018 to April 2021, where responsibility included leading a team to enhance customer relationships and service quality. Earlier experience includes a significant role as a Customer Service Team Manager at Lloyds Banking Group from November 2001 to June 2018, focusing on team performance and customer service excellence, along with a position as a Customer Service Consultant at Intelligent Finance. Vanessa holds an MA Hons in French and International Relations from the University of Aberdeen and a Post Graduate degree in Marketing and European Languages from Edinburgh Napier University.
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