MARK SMITH

Mark Smith is a seasoned global IT leader currently serving as the Lead Incident Manager at Triumph since 2025. With extensive experience in managing critical incidents, Mark previously held leadership roles, including Head of Critical Incident Management at Citi from 2022 to 2024, where significant improvements in incident resolution and team performance were achieved. Prior to that, Mark served as Manager of Critical Incident Management at Fiserv from 2018 to 2022, directing global support teams and enhancing operational efficiency. Mark's career began at Panasonic, where they excelled as Director of Western Field Services for nearly two decades. Mark is pursuing a degree in Business Administration and Management from the University of Missouri-Saint Louis and holds a Bachelor of Technology in Computer Technology from Control Data Institute.