Lashaunda A.

LaShaunda A. is an experienced leader in enterprise service desk operations, currently serving as the Global Head of Enterprise Service Desk Vice President at T. Rowe Price since June 2016, where responsibilities include driving strategic direction for Change Management and support capabilities. Prior positions include Production Controls Coordinator and Business Analyst at Insight Global/Marathon Oil, Service Desk Manager at Direct Energy, Subsurface & Wells Operations Manager at WIPRO/BP, User Services Manager at Lone Star College, and Critical Operations Support Manager at JPMorgan Chase. Expertise encompasses managing service desk operations, incident and problem management, and improving customer service strategies across diverse organizations. LaShaunda also has experience in operational support for various applications and managing infrastructure functions with a focus on cost reduction and efficiency.