Serhat Oner

Serhat Oner is an accomplished Customer Success Manager with extensive experience in the SaaS and retail sectors. Currently at True Fit Corporation since March 2022, Serhat has successfully led onboarding processes that reduced time to value by 30%, implemented strategic account management practices to enhance customer retention by 20%, and expanded existing accounts by 15%. Prior to this role, Serhat honed skills as a Customer Success Manager Apprentice at SV Academy, where rigorous training focused on key customer success competencies. Previous positions include Manager of Customer Success at CXOsync, achieving significant renewals and annual recurring revenue growth, and various leadership roles at Best Buy, Samsung Electronics, and Verizon Wireless, consistently driving sales performance and customer satisfaction. Educational background includes an Associate's of Applied Science degree in Public Relations, Advertising, and Applied Communication from McHenry County College.