Vulnerable seniors, people with special needs, and those recovering from addiction – fifty million Americans in total – need more from their financial institutions. Whether it’s protecting seniors from fraud, helping people with special needs preserve lifesaving medical benefits, or preventing an impulsive cash withdrawal or purchase that could lead to relapse, families turn to True Link when they need a financial partner who can help them navigate life’s challenges.

Finance

True Link

True Link's headquarters in San Francisco, CA, United States

Kai Stinchcombe

Amanda Jenkins

Lauren Humaydan

Jeremy Sapriel

Aly Agoff

Scott Turnquest

Scott Parker

Coulter King

The Operations Team at True Link ensures seamless and effective support for vulnerable seniors, individuals with special needs, and those recovering from addiction. Responsibilities include overseeing financial processes, managing client funds and transactions, maintaining compliance, resolving disputes, and providing exceptional customer service to help clients navigate and mitigate life's financial challenges. Additionally, the team supports internal functions such as people operations to foster a productive and supportive workplace environment.

Operations Team

The Customer Support team at True Link is dedicated to assisting vulnerable seniors, individuals with special needs, and those recovering from addiction in managing their financial affairs securely and effectively. They provide personalized assistance, address customer inquiries, resolve issues, and offer guidance to ensure clients maintain financial stability and prevent fraudulent activities and impulsive actions that could jeopardize their well-being.

Customer Support

The Leadership Team at True Link drives the strategic vision and operational excellence of the company, ensuring that the needs of vulnerable populations are met with innovative financial solutions. This team collaborates to enhance product offerings, optimize processes, and uphold the mission of safeguarding seniors and individuals with special needs against financial risks, while fostering an environment of empathy and support. Their collective expertise guides True Link in navigating challenges and expanding its impact in the community.

Leadership Team

The Engineering and Product Development team at True Link is responsible for designing and building innovative financial solutions tailored to the unique needs of vulnerable seniors, people with special needs, and individuals recovering from addiction. This team collaborates closely to develop, test, and implement features that protect against fraud, preserve critical benefits, and prevent impulsive financial decisions, ensuring that True Link's products effectively support families and individuals in managing life's financial challenges.

Engineering and Product Development

This department focuses on designing, building, and maintaining software applications and systems.

Software Development

This department focuses on addressing customer needs and concerns to enhance overall satisfaction and service quality.

True Link

Org chart

Teams

Operations Team

Customer Support

Leadership Team

Engineering and Product Development

Software Development

Customer Advocacy

Offices

True Link

Org chart

Teams

Operations Team

Customer Support

Leadership Team

Engineering and Product Development

Software Development

Customer Advocacy

Offices

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