TrueAccord is a digital debt collection agency that is reinventing the collections experience.

Finance

TrueAccord

TrueAccord's headquarters in Lenexa, KS, United States

Mark Ravanesi

Kelly Knepper-Stephens

Andrew Pacini

Justin Jones

Naama Bloom

Courtney Graham

Laura Marino

Nadav Samet

Gene Linetsky

The Client Support and Success team at TrueAccord plays a vital role in enhancing the customer experience by providing exceptional support and strategic guidance to clients throughout their journey. They ensure clients effectively utilize TrueAccord’s services, address any concerns, and foster long-term relationships to drive satisfaction and retention. By leveraging their expertise, this team helps clients achieve their goals in the digital debt collection process.

Client Support and Success

The Engineering team at TrueAccord is responsible for developing innovative software solutions that enhance the digital debt collection experience. This multidisciplinary team, comprising software engineers, QA engineers, and technical program managers, collaborates to design, build, and maintain robust systems and integrations that streamline operations and improve user interactions, all while adhering to best practices in software development and engineering management.

Engineering

The Product Management team at TrueAccord is responsible for driving the development and enhancement of innovative digital solutions that transform the debt collection experience. This cross-functional team collaborates closely with stakeholders to identify user needs, prioritize features, and ensure that products align with the company's strategic goals. By leveraging data and customer insights, they aim to create user-centric products that improve engagement and outcomes in the collections process.

Product Management

The Quality Assurance and Compliance team at TrueAccord is responsible for ensuring that all debt collection practices meet legal standards and internal policies. They conduct audits, perform quality assessments, and analyze processes to maintain compliance while enhancing the overall customer experience. The team collaborates with various departments to implement best practices and drive improvements in service delivery.

Quality Assurance and Compliance

The Sales Operations team at TrueAccord plays a crucial role in enhancing the efficiency and effectiveness of the sales process. They focus on optimizing sales strategies, analyzing performance metrics, and providing support to the sales representatives, ensuring seamless communication and collaboration. This team also works closely with revenue operations to align sales initiatives with overall business objectives, driving growth and improving customer experiences in the collections sector.

Sales Operations

The Leadership Team at TrueAccord drives strategic direction and ensures the alignment of company goals with operational execution. Comprising executives from various disciplines, they focus on innovation in digital debt collection, compliance, product development, engineering, and sales, fostering a collaborative environment that champions both employee well-being and customer satisfaction. Together, they strive to reinvent the collections experience through thoughtful leadership and transformative initiatives.

TrueAccord

Org chart

Teams

Client Support and Success

Engineering

Product Management

Quality Assurance and Compliance

Sales Operations

Leadership Team

Offices

TrueAccord

Org chart

Teams

Client Support and Success

Engineering

Product Management

Quality Assurance and Compliance

Sales Operations

Leadership Team

Offices

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