Todd Abbott is an experienced professional with a strong background in contact center engineering and operations management. Currently serving as a Senior Contact Center Engineer at TrueBlue Inc. since November 2019, Todd Abbott manages and designs Genesys PureConnect contact centers and implements OmniChannel solutions. Previously, as Director of Operations at StudentScout from March 2011 to November 2019, Todd Abbott oversaw call center operations to enhance efficiency. Earlier, during tenure at Career Education Corporation from February 2005 to November 2010, Todd Abbott held the position of Senior Manager Inquiry Response, leading a team to drive growth across various business functions. Todd Abbott holds a Master of Business Administration in Operations Management and a Bachelor of Science in Business Administration-Information Technology from Colorado Technical University.
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