Marcos Alves

Marcos Alves is an experienced support analyst with a background in technical support, particularly in billing and ERP systems. Currently serving as an Analista de suporte at TrueChange since April 2024, Marcos previously held positions at NG Billing as a Pleno and Júnior support analyst, where responsibilities included technical support, incident analysis, service request management, and training material development. Prior experience includes a decade at Ascont Sistemas & Web, providing field support and ERP assistance, and initial roles at Conexão.com Informática focusing on IT infrastructure maintenance. Educational achievements include ongoing postgraduate studies in IT Infrastructure Architecture and Management, a degree in Analysis and Development of Systems, and a technical qualification in Information Technology.