TrueSource, an OnPoint company, was formed through a collaboration between three of our industry-leading, national maintenance solution brands—Metro Service Solutions, Miner National and NG&G. As one powerful platform, we bring a combined 40-year history of precision, skill and efficiency to the table to resolve all of your facility needs faster and with fewer trips.

Commercial Real Estate

Construction

Manufacturing

Property Development

Property Maintenance

Small & Medium Businesses

TrueSource, LLC

TrueSource, LLC's headquarters in Islandia, NY, United States

Michael J. White

Gayle Capozzi

Roxann Garcia

Lynn Brochhagen

The Service Delivery team at TrueSource, LLC is responsible for ensuring the seamless execution of maintenance solutions across various client facilities. This team coordinates and manages service operations, oversees the performance and quality of service delivery, and ensures client satisfaction by resolving facility needs efficiently and effectively. Through strategic planning and high-level management, they uphold TrueSource's commitment to timely and precise service.

Service Delivery

The Account Management and Customer Service team at TrueSource, LLC, is responsible for nurturing and managing client relationships, ensuring seamless coordination between clients and service affiliates, and providing exceptional support to address facility maintenance needs. They act as the primary point of contact for clients, handle inquiries, troubleshoot issues, and coordinate service delivery, all to maintain high client satisfaction and operational efficiency.

Account Management and Customer Service

The Operations and Management team at TrueSource, LLC ensures seamless integration and execution of all facility maintenance solutions. This team coordinates day-to-day operations, manages cross-functional workflows, optimizes resource allocation, oversees purchasing and billing processes, and provides Salesforce training. Their collective efforts guarantee efficient and timely service delivery, adhering to TrueSource's high standards of precision and skill.

Operations and Management

The Strategic Account Management team at TrueSource, LLC is responsible for fostering and managing high-value client relationships. This team focuses on developing tailored solutions for key accounts, optimizing client satisfaction, and driving long-term business growth through strategic partnerships and effective sourcing strategies.

Strategic Account Management

The Trade and Project Coordination team at TrueSource, LLC is responsible for managing and streamlining facility maintenance projects. This team, consisting of Project Estimators and Trade Specialists, ensures accurate project estimations, coordination of specialized trades, and efficient execution of maintenance solutions to meet client needs swiftly and effectively. Their combined expertise helps in minimizing disruptions and optimizing maintenance operations.

Trade and Project Coordination

The Dispatch Team at TrueSource, LLC coordinates and optimizes the allocation of maintenance technicians to customer sites. Using advanced scheduling software, they ensure efficient, timely responses to facility service requests, minimizing downtime and enhancing overall customer satisfaction.

TrueSource, LLC

Org chart

Teams

Service Delivery

Account Management and Customer Service

Operations and Management

Strategic Account Management

Trade and Project Coordination

Dispatch Team

Offices

TrueSource, LLC

Org chart

Teams

Service Delivery

Account Management and Customer Service

Operations and Management

Strategic Account Management

Trade and Project Coordination

Dispatch Team

Offices

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