Anna Gelderman

Anna Gelderman is an Operational Excellence Consultant I at Truist, where they previously served as AVP, Operational Excellence Senior Consultant II. In their role, Anna focused on documenting contact center processes and translating client specifications into user stories. They have also worked as a System Analyst I, where they led issue management and supported the implementation of a new contact center application. Anna has experience as a Technology and Innovation Analyst in a Leadership Development Program, where they contributed to developing insight applications and added SQL code to existing processes.