Stephen Sanger is a Lead Infrastructure Engineer at Truist, advocating for user experience and exceptional customer service. With over seven years of experience as a Service and Support Architect, they have implemented various processes in ServiceNow, specifically focusing on knowledge management and service portals. Previously, they managed teams dedicated to incident, event, and configuration management, championing ITIL best practices and analytics in IT services. Stephen holds a BS in Human Factors Engineering from Wright State University and enjoys running, fly fishing, and playing the drums in their spare time.
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