Gary Proctor is an AI-enabled customer experience professional with a robust background in overseeing cross-functional operations across various sectors, including banking and healthcare. Currently serving as the Head of Operations at TruMerit, they have successfully developed organizational KPIs and improved operational efficiency through the implementation of innovative technology solutions. Previously, as a Customer Experience Leader at CGFNS International, they established a unified contact center and enhanced the customer experience with AI-powered solutions. With an MBA and a BS in Accounting, Gary is recognized for their strategic leadership and talent development throughout their career.
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