Daniel Amorim has significant experience in IT and customer success roles, having worked at Tecno Serviços Ar Condicionados as a Técnico de TI, where responsibilities included system implementation and IT maintenance, and previously as an Auxiliar Administrativo. At Fracttal, Daniel progressed from Junior Support Analyst to Senior Support Analyst, honing skills in problem-solving and customer communication. Currently, as a Customer Success Manager at ZapSign, Daniel oversees new client implementations and ensures client satisfaction and loyalty. Daniel is pursuing an MBA in Information Technology and Innovation for Business at ITI UFSCar, further enhancing expertise in the field.
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