Trust Alliance Group was formed in 2022 and comprises of several businesses that were previously part of Ombudsman Services, including the Energy Ombudsman, Communications Ombudsman, Internet Commission and POPLA.

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Energy

Internet

Trust Alliance Group

Simon Palmer

Ben Guvenc

Edwyn van Rooyen

John Kane

Gareth Williams

Helen Meaden

Joanna Jepson

The Human Resources and Training Team at Trust Alliance Group is dedicated to fostering a supportive and growth-oriented workplace culture. They focus on talent development, employee engagement, and effective communication by implementing training programs, enhancing leadership capabilities, and managing colleague relations. Their efforts ensure that the workforce is equipped to meet the diverse needs of the company's various services while promoting a collaborative and inclusive environment.

Human Resources and Training Team

The Customer Experience and Service Team at Trust Alliance Group is dedicated to enhancing client satisfaction and ensuring seamless service delivery across all business units. This team focuses on gathering customer feedback, optimizing service processes, and managing IT support to foster a positive experience for users of their ombudsman services. By leveraging data and insights, they strive to improve overall service quality and responsiveness to customer needs.

Customer Experience and Service Team

The Data and Analysis Team at Trust Alliance Group is responsible for leveraging data to drive strategic insights and improve operational efficiency across the organization. This team conducts in-depth research, develops business intelligence tools, and analyzes trends to support decision-making processes, ensuring that customer services and complaint resolution efforts meet the highest standards of effectiveness and trust.

Data and Analysis Team

The Business Development Team at Trust Alliance Group focuses on identifying growth opportunities and strategic partnerships across its various business units, including the Energy and Communications Ombudsman services. They work to enhance market presence, drive innovation, and develop effective channels, ensuring alignment with the company's overall vision and objectives. Through collaboration and strategic planning, the team aims to strengthen the organization's impact in consumer advocacy and dispute resolution.

Trust Alliance Group

Org chart

Teams

Human Resources and Training Team

Customer Experience and Service Team

Data and Analysis Team

Business Development Team

Offices

Trust Alliance Group

Org chart

Teams

Human Resources and Training Team

Customer Experience and Service Team

Data and Analysis Team

Business Development Team

Offices

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