Tyler Brown

Tyler Brown serves as the Professional Success Lead at Trust & Will, focusing on building and managing a customer support team while achieving a 93% customer satisfaction score and a 3-hour service level agreement. Previously, Tyler held the position of Customer Experience Manager at Ethos Life, where responsibilities included leading a 15-member team, overseeing key performance indicators, and collaborating across departments to enhance customer experience and product knowledge. Earlier experience as an Operations Associate at Congregation Emanu-El of San Francisco involved managing donor relations, strategic leadership in development initiatives, and implementing a custom Salesforce application for donor management. Tyler holds a Bachelor of Arts in History from Regis University.