Ryan O'Connell

Ryan O'Connell is a seasoned professional in customer success and client services, currently serving as the VP of Customer Success at TrustFlight since October 2025. Previously, Ryan held various significant roles, including Ambassador at SaaS Alliance, where a focus was on promoting best practices in the SaaS industry, and VP of Client Services at Fuse Universal, achieving a 45% year-on-year increase in customer retention. An interim Head of Customer Success at ProcurePro, Ryan established the Customer Success function in the UK and developed strategies to help customers achieve business objectives. As Chief Customer Officer at THRIVE, Ryan expanded the Customer Success team and drove substantial growth in annual recurring revenue. Ryan's extensive career also includes leadership positions at Fuse Universal, KPMG UK, and GLAD Solutions, demonstrating a strong track record of enhancing customer experiences and fostering business development through strategic initiatives.