Jacqueline Alan is an experienced Service and Incident Manager currently working at Trustly since December 2021. Prior to this role, Jacqueline held various positions at SG Digital, including B2B Operations Support Supervisor and Interim Global B2B Operations Support Manager, from January 2018 to December 2021. Jacqueline also served as B2B Operations Support Supervisor and Senior Incident Coordinator at NYX Gaming Group Ltd between February 2015 and December 2021, focusing on troubleshooting poker and casino incidents within the ITIL framework. Earlier experience includes positions as Incident Coordinator at WagerLogic and Ongame Network, and B2B 2nd line Agent at bwin Games AB, with initial customer service experience starting at OKQ8 and progressing through various support roles at Levonline AB.
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