Jade Leme

Jade Leme is an experienced professional in incident response and customer success, currently serving as a Senior Incident Response Manager at Trustly since July 2025. Previous roles include Incident Response Manager at RD Station, where responsibilities encompassed incident management processes, post-mortem analysis, crisis management, and collaboration with engineering teams. Jade has also contributed significantly to customer support as a Customer Support Analyst in various capacities. Educational qualifications include a degree in Economics from Universidade Federal de Santa Catarina and a technical diploma in Eletrotécnica from IFSC - Instituto Federal de Santa Catarina.