Keith Briffa is a Gaming Customer Success Manager at Trustly since August 2018, providing exceptional service to top gaming merchants like Betsson, William Hill, Play North, and Entain. Previously, Keith held the role of Training and QA Team Leader at Trustly, where responsibilities included creating and conducting training courses for support agents and implementing QA systems in Salesforce. As a 2nd Line Technical Payment Analyst at Trustly, Keith managed incidents and addressed issues escalated by the 1st Line support team. From July 2016 to May 2018, Keith served as a System Engineer at WH Partners, overseeing network infrastructure and troubleshooting Cisco configurations. Earlier in their career, Keith worked as a Junior I.T Executive at easyDNA Limited, focusing on web development and content management. Keith holds a Bachelor of Science (BSc) degree in Computer Systems Networking and Telecommunications from Middlesex University and completed education at St. Edwards College Malta.
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