TrustMark was established in 2005 in conjunction with Government, industry bodies and consumer protection groups. Since this time, in response to the industry-led, Government-commissioned Each Home Counts (EHC) review, the TrustMark remit has expanded to include all Repair, Maintenance and Improvement (RMI), Energy Efficiency and Retrofit measures, providing a level playing field of quality for consumers having work carried out in or around their home. 

TrustMark operates within a Master Licence Agreement issued by the Government’s Department for Business, Energy and Industrial Strategy (BEIS). 

TrustMark is a ‘not-for-profit’ social enterprise, who takes pride in continually investing in the scheme, supporting Scheme Providers and Registered Businesses to improve consumer protection and standards across all sectors.

When a consumer uses a TrustMark registered business, they are engaging an organisation that has been vetted to meet required standards, and has made a commitment to good customer service, technical competence, and trading practices.

TrustMark work with a network of scheme providers to ensure registered business adhere to and maintain these standards. To ensure a high quality of workmanship and trading practices TrustMark runs a programme of desktop and on-site inspections to inform our work with schemes.

Construction

Consumer Services

Government

Home Goods & Services

Property Maintenance

TrustMark

TrustMark's headquarters in Basingstoke, United Kingdom

This department focuses on optimizing data processes and analytics strategies to drive organizational change.

Data Transformation

This department ensures that products meet quality standards through testing, monitoring, and governance.

Quality Assurance

This department provides strategic direction and oversight for the organization.

Executive Leadership

This department handles the management and resolution of disputes and conflicts within the organization.

Dispute Resolution

This department provides high-level administrative support and oversight for executive leadership.

Executive Administration

This department is responsible for overseeing financial planning, reporting, and management practices.

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Other teams

Quality Assurance

Executive Leadership

Dispute Resolution

Executive Administration

Finance Department