Erick Hernandez is an experienced Customer Success Manager at Trustpilot, where significant accomplishments include delivering an 18% year-over-year improvement in retention rates and consistently exceeding 100% quarterly retention rates through strategic management of customer relationships. Previous roles at Trustpilot include Associate Customer Success Manager and Account Development Representative, focusing on revenue growth and client engagement. Prior to Trustpilot, Erick managed a new location at Comida Cantina LLC, implementing specialized software for inventory and cost analysis, and served in various capacities within the restaurant industry, enhancing guest experiences and sales. Early career experience at Target involved creating a positive shopping environment and gaining extensive knowledge of store operations. Erick earned a degree in Business, Computer, and Information Sciences from Metropolitan State University of Denver.
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