Jade Cass is an experienced Enterprise Customer Success Manager currently working at Trustpilot since July 2025 and previously held the same position at Emitwise in May 2025. Prior to that, Jade served as Senior Commercial Customer Success Manager and Customer Success Manager at G2 from November 2020 to March 2025, where responsibilities included advising customers on product utilization and fostering strong customer relationships. Earlier experience includes managing key accounts at Meltwater, achieving top results in the EMEA region, serving as Skills Upliftment Project Manager at Adcon Group, and conducting research internships at the Freedom of Expression Institute and World Food Programme. Jade's educational background includes a MiniMBA in Marketing and a Master's degree in Globalization and Development Studies from Maastricht University.
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