Joe Murphy is a seasoned professional in customer engagement and success, currently serving as the Customer Engagement Manager at Trustpilot since November 2020, where responsibilities include fostering customer relationships, ensuring successful onboarding, and supporting technical troubleshooting. Previously, as a Customer Success Manager at Hootsuite from September 2018 to June 2020, Joe managed a portfolio of clients worth over $1 million, overseeing their post-sale journey. In earlier roles at Perkbox, Joe transitioned from Implementation Project Manager to Account Manager, focusing on customer loyalty and reducing churn among small business accounts. Joe's career began at Source as a Temp Client Service Relationship Manager, alongside a solid educational background in Digital Film & Screen Arts and Media Production from the University for the Creative Arts and NESCOT, respectively.
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