Mark West is a seasoned professional in customer success and account management with extensive experience in the hospitality and technology sectors. Currently serving as a Senior Customer Success Manager at Trustpilot since January 2023, Mark has previously held roles such as Customer Success Manager at Mad Mobile and Account Manager at SALIDO, where expertise in consultative sales and relationship management was developed. Other notable positions include Director of Operations at Everyday Hospitality and Community & Account Manager at WeWork, alongside operational leadership roles at Equinox and Soho House & Co. Mark holds a Bachelor of Science degree in Business Administration, Management and Operations from the State University of New York at Oswego.
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