Mathilde Lictevout is a Customer Success Manager at Trustpilot, where they manage a portfolio of B2B SaaS clients, driving product adoption and retention. With a strong educational background in tourism, including an MBA and experience in various customer-facing roles, Mathilde has developed expertise in digital marketing, customer engagement, and sustainable tourism initiatives. Previously, they held positions at Gîtes de France, Look Voyages, and VOS Destination Management, where they demonstrated a commitment to customer satisfaction and operational efficiency. Mathilde is currently an exchange student at JAMK University of Applied Sciences in Finland, further enhancing their knowledge in tourism.
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