Ross P. is a seasoned professional in account management and customer success, currently serving as a Senior Account Manager at Trustpilot since January 2022. Ross has demonstrated significant achievements, such as being promoted for exceptional performance and winning a global award recognition as one of 49 recipients of Trustpilot's Power Up strategy. With a strong focus on customer retention, Ross has maintained an impressive average retention rate of 114. Prior roles include Enterprise Business Development at Wunderkind and various recruitment positions at Osmii and Nicoll Curtin, where expertise in the IT sector was leveraged. Earlier experience at O2 as a Store Manager included successfully turning around underperforming stores and consistently achieving sales targets. Ross holds a Level 3 extended diploma in music technology from Basingstoke College of Technology.
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