Sofia Lopez Monti is an accomplished Senior Customer Engagement Manager at Trustpilot, with a progressive career in customer engagement and hospitality management spanning over 15 years. Previous roles include Customer Engagement Manager and Associate Customer Engagement Manager at Trustpilot, as well as Senior Host and Reservations Specialist at MEININGER Hotels. Sofia has extensive experience in hospitality, having worked in various positions including Front Desk and Reservations Supervisor at Be Hollywood! Boutique Hotel and Hotels Coordinator at Booking.com. Sofia holds an MBA in Hospitality Administration from the University of Wales and additional qualifications in Hotel Management from Universidad Abierta Interamericana and La Suisse CEPEC. This diverse background showcases a strong expertise in customer service, training, and operational management within the hospitality sector.
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