Robert Fitzgerald has extensive experience in the field of customer service and operations management, currently serving as Manager of Global SpiderLabs Consulting & Operations at Trustwave since July 2016, where responsibilities include enhancing customer satisfaction and managing relationships to ensure service retention and expansion. Prior roles within Trustwave involved serving as Senior Analyst and Project Coordinator, with a focus on client onboarding and performance tracking. Fitzgerald's background also includes experience as a Subject Matter Expert Account Executive targeting education and non-profit sectors. Additionally, experience at Enterprise Rent-A-Car spanned from management trainee to intern roles, emphasizing sales, customer service, and operational efficiency. Robert Fitzgerald holds a Bachelor of Science in Business with a specialization in Marketing from Eastern Illinois University.
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